Returns & Exchanges


We only offer store credit for returns!

  • Returns must be made within 15 days of purchase, unworn, unwashed, free of makeup, deodorant, perfume, and other stains with all tags attached.

  • Please include your package slip with the return

  • The original shipping charge is non-refundable and you will be responsible for paying your own shipping costs for any item you return. 

  • Sale items, jewelry, accessories and intimates are FINAL SALE

  • Also, we suggest that you send items back using USPS, UPS or FedEx along with a tracking number.

  • We are not responsible for items that are lost while in-transit to us.

  • If returning to our brick and mortar store you must have package slip present to get in store credit.

  • We must receive your unwanted merchandise within 15 days of your order date for a store credit.

  • After the 15 days we will not accept your return.

  • Please send the unwanted merchandise to: Timeless Charm 128 West Main Street Saint Clairsville, Ohio 43950

Please allow 3-5 business days for items to be inspected and processed, once completed
an e-giftcard will be issued to you via email